Frequently asked questions

Our two badges have specific meanings. 🔵 Made in Québec: the product is genuinely manufactured here, at 90%* or more — materials, production, finishing. This is the highest level, with no compromise. 🏢 Québec company: the raw product may come from elsewhere, but the customization — embroidery, marking, printing, engraving — is done by local artisans and businesses. It employs Quebecers and keeps money in our economy. Both badges are a serious promise, just at different levels. * The percentage is approximate and may vary by product; it reflects our best assessment of the Québec proportion in materials and manufacturing.

Yes, delivery anywhere in Québec. Shipping fees and lead times are included in the quote.

Yes, it varies by product and technique. The minimum quantity is shown on the product page and confirmed in the quote.

Yes. Add all items to your quote — we'll prepare a combined proposal.

Yes, depending on the product. Mention it in your quote request and we'll confirm the conditions.

Generally 7 to 15 business days depending on the product and customization technique. The exact lead time is confirmed in the quote.

After order confirmation, we submit a digital mockup for your approval before starting production.

DTF, screen printing, embroidery, laser engraving and vinyl transfer — depending on the item chosen.

Ideally AI, EPS or SVG (vector). A high-resolution PNG (300 dpi+) also works. If you only have JPEG, contact us — we can help adapt the artwork.